Terms and conditions of use

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and  Roadside Remaps,  the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by  Roadside Remaps  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to  Roadside Remaps  and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

  1. All Content included on the Website, unless uploaded by Users, is the property of Roadside Remaps,  our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
  2. You may, for your own personal, non-commercial use only, do the following:
    1. retrieve, display and view the Content on a computer screen
  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Roadside Remaps.

Prohibited use

  1. You may not use the Website for any of the following purposes:
    1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Links to other websites

  1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Roadside Remaps  or that of our affiliates.
  2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
  3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

  1. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://roadsideremaps.com/privacy-policy/and https://roadsideremaps.com/privacy-policy/.

Availability of the Website and disclaimers

  1. Any online facilities, tools, services or information that Roadside Remaps  makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.  Roadside Remaps  is under no obligation to update information on the Website.
  2. Whilst Roadside Remaps  uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
  3. Roadside Remaps  accepts no liability for any disruption or non-availability of the Website.
  4. Roadside Remaps  reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

  1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
  2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
  3. To the maximum extent permitted by law, Roadside Remaps  accepts no liability for any of the following:
    1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    2. loss or corruption of any data, database or software;
    3. any special, indirect or consequential loss or damage.

General

  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
  2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
  3. These terms and conditions   together with the Privacy Policy and Cookies Policy  contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
  4. The Contracts (Rights of Third Parties) Act 1999shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
  5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
  6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  7. This Agreement shall be governed by and interpreted according to the law of England and Walesand all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh

 Roadside Remaps  details

  1. Roadside Remaps is a company incorporated in England and Wales with registered number XXXXXXXXXXXXXXX whose registered address is Milwood House, 36b Albion Place, Maidstone, ME14 5DZ and it operates the Website https://roadsideremaps.com.

You can contact Roadside Remaps by email on sales@roadsideremaps.com.

  • Consent: By having Roadside Remaps Remap your vehicle, you are consenting us to work on, and change your vehicle from its current ECU configuration. We will make modifications to the standard software, in order to achieve performance gains. Where required, we make carry out mechanical work, removing and fitting parts in order to gain access to the vehicle’s systems.
  • Modifications and Insurance: ECU Remapping is by all means a modification to the vehicle. It remains the customer’s full responsibility to take any necessary steps to ensure compliance with any insurance providers they are contracted with. Roadside Remaps never share customer data.
  • Virtual Reads – Server Based Tuning: On some later vehicles, Virtual Reads may be required in order to tune a vehicle. This is the procedure when the standard software for the vehicle is downloaded from a server, once a unique match has been found for the vehicle. We then tune this Server File, to create your Remap. In such circumstance, it is impossible to check if a vehicle has been previously tuned, and thus it is possible to overwrite a previous tune. It remains the customer’s responsibility to know if the vehicle has been tuned. In this circumstance, no refunds or 30-day policy shall apply.
  • Lifetime Software Warranty: All our work comes with a lifetime software warranty. This only covers the software. No hardware components, from the ECU itself to any engine parts, are covered by this warranty. It is only software. Additional Mechanical warranties can be purchased. Please ask us about the extended warranty and how you can purchase this which will cover you for 30,000 miles or 1 year as long as the vehicle is below 90,000 miles.
  • General Wear and Tear: As above, no hardware components are covered by any kind of general warranty. We advise customers that vehicles wear and tear, with perishable parts. When tuning your vehicle, it remains your responsibility to ensure the vehicle is fit for tuning. The extra performance may cause already failing components to surface or highlight an underline issue. It will not solely cause failures. Examples of this can be worn Clutches, to Worn Boost Pipes. No refunds or 30-day policy applies where a mechanical issue is present with the vehicle.
  • 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on our work, this is always subject to the following conditions; Not all tuning is covered, depending on Tuning File Development Origin. We do not offer any 30-day money-back guarantee to any vehicle with an advertised BHP gain of less than 12%. The gains on such vehicles are advertised as minimal and should you wish to go ahead, you do so with the knowledge that the improvements will be small. This is as advertised, we never make false promises and it is a fact that on some vehicles (mainly non-turbo) we are limited with what can be achieved. The 30-Day Money-Back Guarantee is always exclusive of call out fees when jobs are carried out mobile. Call out fee’s shall be deducted from any refund, for each visit to the customer, including when setting the vehicle back to original settings.
  • Call Out Fees: Call out fee’s apply to every job carried out by Roadside Remaps, at a mobile location. This fee is included in the total cost quoted for tuning your vehicle and is for the mobile service travelling to you. In Kent, Sussex and Surrey this fee is £75.00 per visit. In any other area this fee is £99.00 per visit.
  • Back To Stock: We can set a vehicle back to stock at any time, the cost for doing so is dependant on the vehicle, and ECU fitted. For a quote on having your vehicle returned to Stock, please get in touch. Any quotes given at the time of tuning for returning to stock shall be honoured.
  • Payment Assist (PayL8r): For customers using Payment Assist (PayL8r), our 30-day policy does not apply. The involvement of the 3rd Party Loan Company simply makes it not possible. In addition, your first Payment Assist payment is always made before tuning, this is a deposit for your booking. If you need to cancel before we have carried out the work, this deposit is non-refundable.
  • These terms and conditions do not affect your statutory rights. 

While we have laid out the terms and conditions which is required legally and for insurance reasons to show our position, we will always prefer to handle any problem as best we can, personally. We will always do our best and assist in any way possible if things go wrong or you have an issue. We will do anything to make sure you as a customer are happy and satisfied. If you have an issue or concern please give us a call or drop us an email and we will are more than happy to discuss and resolve any problems.